Privacy Policy
Last updated: January 1, 2024
At PetWurx, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our dog training management software.
Information We Collect
Information You Provide
- • Account information (name, email address, password)
- • Business information (training business name, contact details)
- • Client and dog information you enter into the system
- • Training session notes and progress records
- • Payment information (processed securely through Stripe)
- • Communications with our support team
Information We Automatically Collect
- • Usage data (features used, time spent in application)
- • Device information (browser type, operating system)
- • IP address and general location data
- • Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- • Provide and maintain our dog training management service
- • Process payments and manage your subscription
- • Send important service updates and notifications
- • Provide customer support and respond to your inquiries
- • Improve our software and develop new features
- • Ensure the security and integrity of our service
- • Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:
- • Service Providers: With trusted third-party service providers who help us operate our business (e.g., Stripe for payments, email service providers)
- • Legal Requirements: When required by law, court order, or government request
- • Business Transfers: In connection with a merger, acquisition, or sale of assets
- • Safety and Security: To protect the rights, property, or safety of PetWurx, our users, or others
Data Security
We implement appropriate technical and organizational measures to protect your information:
- • SSL/TLS encryption for data transmission
- • Encrypted storage of sensitive data
- • Regular security assessments and updates
- • Access controls and authentication measures
- • Regular backups and disaster recovery procedures
Your Rights and Choices
You have the following rights regarding your personal information:
- • Access: Request a copy of the personal information we hold about you
- • Correction: Request correction of inaccurate or incomplete information
- • Deletion: Request deletion of your personal information (subject to legal obligations)
- • Data Portability: Request your data in a portable format
- • Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@petwurx.com.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain information for legitimate business purposes or legal requirements, typically for no more than 7 years.
Cookies and Tracking
We use cookies and similar technologies to:
- • Keep you logged in to your account
- • Remember your preferences and settings
- • Analyze usage patterns to improve our service
- • Provide relevant content and features
You can control cookies through your browser settings, but some features may not work properly if you disable them.
Children's Privacy
PetWurx is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of PetWurx after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- • Email: privacy@petwurx.com
- • General Support: support@petwurx.com
- • Contact Form: Contact Page